Terms and Conditions

Welcome to Calls Direct!

These Terms and Conditions govern your use of our services and website. By accessing or using our services, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please do not use our services.

Definitions

– “Calls Direct” refers to the company and its affiliates.
– “Services” refers to all services provided by Calls Direct, including but not limited to call centre solutions, customer service support, and any related services.
– “Client” refers to any individual or entity that engages Calls Direct for services.

Acceptance of Terms

By engaging our services, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions.

Services Provided

Calls Direct provides a range of call centre and customer service solutions tailored to the needs of our clients. The specific services to be provided will be outlined in the individual service agreement between Calls Direct and the Client.

Client Responsibilities

Clients agree to:
– Provide accurate and complete information necessary for Calls Direct to deliver the services.
– Ensure that any content provided to Calls Direct complies with all applicable laws and regulations.
– Not use the services for any unlawful purpose or in any way that may damage, disable, overburden, or impair the services.

Payment Terms

– Clients agree to pay all fees associated with the services as outlined in the service agreement.
– Payments are due according to the specified payment schedule. Late payments may incur additional fees.

Confidentiality

Calls Direct is committed to protecting the confidentiality of our clients’ information. We will not disclose any confidential information to third parties without prior consent unless required by law.

Intellectual Property

All content, trademarks, and other intellectual property associated with Calls Direct and its services are the property of Calls Direct. Clients may not use any of the intellectual property without prior written consent.

Limitation of Liability

Calls Direct will not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability is limited to the amount paid by the Client for the services in question.

Termination

Either party may terminate the service agreement with written notice if the other party breaches any material term of these Terms and Conditions and fails to cure such breach within a specified period.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts located in England and Wales.

Changes to Terms

Calls Direct reserves the right to modify these Terms and Conditions at any time. Clients will be notified of significant changes via email or through our website. Continued use of our services after changes are made constitutes acceptance of the new terms.

Contact Information

For any questions regarding these Terms and Conditions, please contact us at info@callsdirect.co.uk

Last Updated: 04/11/2024