Our team can handle a variety of outbound calls, including lead generation, follow-ups, customer surveys, appointment scheduling, and promotional outreach. Just let us know your specific needs, and we’ll tailor our approach accordingly!
Welcome to Calls Direct
Your Trusted Partner in Remote Staffing Solutions
Calls Direct provide fully trained remote agents for customer support, lead generation, telemarketing, appointment setting, and cold calling. All our agents are UK-based, working from our offices in Swansea and London, as well as remotely across the country.
Customer Support
Enhance your customer support with our dedicated customer support agents. We handle inquiries, resolve issues, and provide timely assistance to ensure your customers feel valued and heard.
Lead Generation
High-quality leads tailored to your business. Our lead generation team help you identify and connect with potential customers, ensuring a steady stream of new business opportunities.
Appointment Booking
Streamline your scheduling process with our appointment booking services. We manage your calendar, ensuring that potential clients are engaged and booked for meetings.
Follow-Up Calls
Never miss an opportunity with our follow-up services. We manage inquiries generated through your website or social media channels, providing prompt responses that convert into sales.
Cold Calling Campaigns
Our experienced agents conduct targeted cold calling campaigns to identify and qualify potential leads for your business. We represent your brand professionally, ensuring effective communication.
Customer Retention
Our team helps improve customer retention by following up with existing clients, ensuring their needs are met, and fostering long-term relationships that drive repeat business.
Our Mission
At Calls Direct, our mission is to empower businesses with exceptional virtual staffing solutions that enhance customer engagement and drive results. We provide high quality agents in customer support, telesales, lead generation, appointment booking and more. Our dedicated teams focus on building lasting relationships and ensuring client satisfaction, contributing to growth and success in your competitive industry
Insurance
Life Insurance
We specialize in supporting the life insurance sector by generating high-quality leads through seamless hotkey transfers. Our skilled agents engage potential customers, qualify them, and transfer them directly to your sales team in real time, ensuring a smooth and efficient handoff. This process allows your business to focus on closing deals while we handle the initial outreach, saving you time and maximizing your conversion rates.
Financials
Card Merchants
We assist the card merchant sector by streamlining the appointment booking process to connect businesses with potential clients efficiently. Our experienced team identifies prospects, engages and schedules appointments with decision-makers who are interested in exploring merchant card services. By handling the time-consuming task of prospect outreach and scheduling, we enable your sales team to focus on delivering their expertise and closing deals.
Commercial
Cleaning Companies
We support the commercial cleaning sector by providing high-quality leads that businesses can convert into sales. Our team conducts targeted outreach to identify potential clients who need professional cleaning services, qualifying their interest and gathering relevant details to ensure each lead is a strong prospect. By connecting you with decision-makers and tailoring our approach to your specific services, we help you save time and focus on closing deals.
Energy
Agencies
We support businesses in the energy sector with high-quality leads for ECO4 and GBIS. Our skilled agents connect with eligible households and individuals, ensuring they meet the requirements for ECO4 or GBIS funding. By identifying and engaging prospects, we help you reach the right audience and streamline the process of converting leads into successful surveys and installations.
Automotive
Vehicle Management
Calls Direct understand the unique needs of the automotive industry, from dealerships and service centers to parts suppliers and manufacturers. Our tailored call solutions help automotive businesses enhance customer satisfaction, streamline processes, and drive sales growth. With a team skilled in automotive-specific inquiries, we manage everything from scheduling service appointments to following up on sales leads.
Property
Estate agents
Calls Direct is an invaluable partner for estate agents looking to enhance customer engagement. Our cost-effective call services provide estate agents with the ability to efficiently manage lead generation, follow-up calls, and appointment scheduling. With trained professionals handling customer interactions, estate agents can ensure a high level of service that builds trust and fosters client relationships.
How it Works
1. Tell us your requirements
Whether it's focusing on following up new leads, booking appointments on your behalf, warming up old data or any other task you need support with.
2. Agent Selection
We will source the ideal agents for your campaign. We will screen over 20 candidates and provide you with 3 of the best agents to choose from.
3. Training and Support
We will provide script writing and script testing before training the agents.
4. We get to work
Our agents will make contact to potential or existing clients. All leads that have been qualified will be updated in a spreadsheet or CRM.
Client Spotlight
“All calls are now followed up in a Timely manner”
Why Use Calls Direct?
Here are some of the reasons why you should use Calls Direct
Quality Assurance
All our agents receive expert training from sales trainers with over 20 years of experience in telemarketing and customer support.
Call Recording
All calls are recorded for training and quality assurance, ensuring our agents deliver the exact service they’ve been trained for.
Call Statistics
Receive weekly statistics on calls made and received, giving you valuable insights into your outreach efforts.
FAQS
2. How do you ensure the quality of your calls?
We prioritize quality by employing experienced agents who are trained in effective communication and sales techniques. We also record all calls and regular performance reviews to maintain high standards.
3. Can I provide my own script for the calls?
Absolutely! We encourage clients to provide their own scripts, especially if you have specific messaging or branding guidelines. If you need assistance, we can also help create a customized script that aligns with your goals.
4. What information do you need from me to get started?
To begin, we’ll need details about your target audience, the objectives of the calls, any specific messaging you want to convey, and any other relevant information that will help us achieve your goals.
5. How do you track and report performance?
We provide performance reports that include metrics such as the number of calls made, responses received, conversion rates, and insights for improvement. These reports will help you understand the effectiveness of the outreach and inform future strategies.
6. What if I’m not satisfied with the results?
Customer satisfaction is our top priority. If you’re not satisfied with the results, please reach out to us directly. We’ll work with you to address your concerns and explore options for improvement or adjustments in our approach.
7. Can I request additional hours?
Yes! If you find you need additional hours, we offer flexible options for purchasing extra call time. Simply message us, and we’ll discuss the details and pricing.
8. How do we get started?
Get in touch with us by email, phone or by completing the online form. We will get back to you as soon as we can to discuss your outsourcing requirements.
100
We can provide businesses with between 1–100 agents
200
Our agents can contact as many as 200 calls each day.
No.1
The UK’s most trusted remote agent partner.
24/7
Customers managed around the clock in our UK centres.
Contact Us
For more information on how we can support your business, please fill out our inquiry form below. We look forward to partnering with you!
