Calls Direct

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Agency Services

By outsourcing call services to Calls Direct, agencies can streamline essential tasks such as lead generation, social media management, appointment scheduling, follow-ups, and client support without straining internal resources.

For agencies, effective communication and seamless client engagement are key to building strong relationships and achieving project success.

Agency Services
 
At Calls Direct, we understand that agencies operate in fast-paced environments where timely communication and consistent client engagement are crucial. Our specialized call centre solutions are tailored to support marketing agencies, digital agencies, recruitment firms, and PR agencies by handling essential outreach, customer support, lead generation, and follow-up tasks. With our professional and dedicated team, we ensure that your clients and prospects receive exceptional service, allowing your agency to focus on strategy, creativity, and delivering results.

 

How We Support Agencies:
  1. Client & Customer Support
    We handle incoming inquiries, client communication, and follow-up calls, ensuring your clients receive prompt and helpful responses. From answering questions to resolving issues, we make sure your clients always feel supported.
  2. Lead Generation & Follow-Up
    Our outbound calling services help agencies generate new leads, nurture prospects, and set appointments with potential clients. We take on the responsibility of cold calling and follow-up, allowing your team to focus on converting qualified leads into long-term clients.
  3. Campaign and Event Support
    For marketing and PR agencies running campaigns or planning events, our team assists with outreach, invitation calls, and post-event follow-ups. We help you maintain strong client connections and enhance engagement for successful campaign outcomes.
  4. Survey and Feedback Collection
    Understanding client and customer feedback is essential for agency growth. We conduct surveys and gather insights on behalf of your agency, allowing you to refine your services and stay aligned with client expectations.
  5. Appointment Scheduling
    Efficiently managing client appointments and consultations can be challenging. Our appointment scheduling service handles all aspects of calendar management, ensuring that your team meets with clients at the right time and maximizing productivity.
 
Why Choose Calls Direct for Your Agency?
  • Scalable Solutions: Our flexible services can scale with your agency’s growth, providing the support you need during high-demand periods or for specific campaigns.
  • Cost-Effective Support: Outsourcing call services to Calls Direct reduces overhead and saves your agency time and resources, allowing your team to focus on strategic tasks.
  • Professional Client Interaction: Our agents are trained to represent your agency with professionalism and care, ensuring a seamless experience for your clients.
  • Enhanced Client Satisfaction: By providing timely and consistent communication, we help agencies build stronger relationships, improve client satisfaction, and foster loyalty.
 
With Calls Direct managing your agency’s call services, you gain a dedicated partner committed to supporting your growth and success. From client outreach to lead follow-up, we deliver reliable, high-quality service that enhances your agency’s operations and reputation. Contact us today to see how we can support your agency with professional, scalable call centre solutions.